General

Rabies by 4-months of age if you live in Maricopa County otherwise by 6-months of age; Distemper; and Bordetella required every six months.

Thankfully, our dry climate helps keep down nasty flea/tick problems. Therefore we do not require administering of flea/tick chemicals on your dog. If you prefer flea/tick treatment please consider natural options because they are better for your baby. Click here for more info. We do expect all dogs to be flea and tick free. Should a dog be observed to have either, we will give them a bath using a flea/tick shampoo. The cost of the bath and removal of disgusting bugs could be up to $80.00 depending on the severity of the issue and the size of the dog.

Yes we do require dogs to be neutered or spayed. Male dogs must be neutered by 7 or 8 months of age. Female dogs must be spayed by 10 to 12-months of age. Female dogs cannot be in season (in heat) while at Happy Pets Palace. All dogs must be appropriate and suitable for co-ed group play.

Yes! We LOVE to give tours. Stop by anytime that we’re open for business and we’ll show you around. In fact, we suggest you tour any facility before leaving your dogs in someone else’s care.

Here’s what to look for:

  • You should be able to tour every aspect of the facility without advance notice, anytime during business hours.
  • The facility should be odor free and look and feel clean.
  • Staff members should be capable of answering your daycare or boarding questions.
  • Ask for a reference lists of current or past customers to check on their satisfaction or search online for reviews on Google or Facebook.
  • Staff members should appear kind and friendly toward the dogs.
  • The boarding kennel should require vaccinations from a licensed veterinarian prior to allowing a dog to be boarded.
  • Kennel suites or runs should be spacious and clean, with no areas for dogs to see the other dogs to their left or to their right, and absolutely no area within their overnight kennel which would allow fence fighting, such as chain link fencing.

You should have a pretty good idea already if your dog will do well with other dogs in group play. After our initial conversation or phone conversation, we have a 5-step process.

Initial Conversation or Phone Conversation

If you are not sure we will ask you a few questions over the phone to get an idea, such as:

  • How old is your dog?
  • Do you take your dog to the dog park and how do they do at the dog park around other dogs?
  • How much experience your dog has with dogs they do not know (family dogs don’t count)
  • What breed is your dog?

If everything sounds good and you’re comfortable, then we proceed to a meet and greet.

STEP 1

We want to see how your dog is with us, the staff, and how they are with us moving them using their collar. We watch for how your dog enters our facility. We want to see happy dog, loose, wiggly, good balance on all four legs. We can work with shy/timid dogs even if they are tail tucked coming in the door. Sometimes the dog’s radar is up and they think they are in for an unpleasant appointment. That is why we allow 3-4 hours so the dogs can relax and see that we are about fun and playtime. What we don’t want to see in our lobby is intense stare and body posture strongly leaning forward, or a height-seeking body position. When we feel your dog is comfortable with us, we move to the backhouse.

STEP 2

Your dog is introduced, on leash, to two other dogs, one of the same sex and one of the opposite sex. If we see happy appropriate body signals from your dog, then your dog will proceed to step 3. If we aren’t sure about your dog’s body language or signals, then we will introduce a couple more dogs individually, still on leash, so we can get a more detailed read on your dog acceptance and tolerance of being in a group of new dogs.

STEP 3

Your dog is now in our play group with the couple dogs your dog already met during the leash introductions in part 2. We take your dog outside immediately so he/she can sniff around and potty if necessary. We monitor all new dogs and gradually build up the group adding a couple more dogs at a time until our staff is comfortable with your dog. Once our staff gets a good read that your dog is comfortable then the group can be expanded.

STEP 4

We make sure all dogs are a good fit for both the humans and the other dogs. Therefore we do let the other dogs in the group give their feedback about all new dogs who come to Happy Pets Palace & Playground. Working with dogs every day we learn how to recognize if the dogs sense bad vibes from a new dog. Imagine you’re walking up to a human to ask a question, and you get a vibe, so you quickly know not to approach that person. Dogs do the same thing. So when we see our group of dogs that we know well all change their mind about approaching the new dog, there’s a reason. And we respect our pack’s choice for the safety of all the dogs.

STEP 5

Before a new dog is signed off on, at least two staff members working with the dogs have to give approval that the new dog is a good fit for our environment. Once the new dog has been approved, he/she is welcome to come to daycare and/or boarding as long as they maintain good behavior.

The prescreening process is free. It does take us 3-4 hours. If you need your dog to stay longer than 3-4 hours, then we can include a half-day daycare letting your dog stay as late as 6:30 pm. We do prescreening appointments on any day but not on Wednesdays nor Sundays. We do require advance notice, so please call us at 480-207-1852 and set up a time to come in.

We do require PLASTIC QUICK RELEASE DOG COLLAR that is a snap and go which can be easily removed by pinching together the black plastic ends. These collars can be purchased at a pet store or online. Although very popular, buckle collars are dangerous in dog play groups because of the buckle’s pointy edges. We do not keep harnesses on during group play nor when boarding. Sweaters are allowed in group play. It does get chilly during our winters and we like everyone to stay cozy warm.

If your dog is healthy, well-adjusted, has a good immune system and eats high quality dog food, then the risk is quite low. But yes, your dog can be exposed to disease when playing with other dogs. We do require advance vaccination, from licensed veterinarians, to ensure a healthy population of dogs who come to Happy Pets Palace. We have high sanitation standards. Our modern sanitation equipment includes the Aqua Air Wet/Dry Vac system. In addition we have quality air scrubbers, and clean living conditions which are vitally important to ensuring the absence of disease. Our air flow system, required vaccinations, solid wall villa construction, and staff training programs all help to create a healthy, safe and secure environment for your dogs when they are in our care.

Our indoor facility is cleaned and sanitized every day. Our outside playgrounds where dogs do their potty business is cleaned twice daily.

Dogs with separation anxiety, already weakened immune systems, or dogs who do not eat healthy dog food have a higher risk and are more susceptible to getting sick. Please request extra rest when boarding if you feel your dog’s immune system would benefit from extra rest and nap time.

We love our dogs and want to be sure we are feeding them the best foods possible. Please click here to visit DogFoodAdvisor to see how the food you’re feeding your dog is rated. Read the “Bottom Line” under each brand. See how many STARS your dog food is rated by this unbiased product analysis. Learn about former recalls. Your dog’s daily diet does impact their health and immune system.

A Client Profile, Pet Profile and a Waiver and Release of Liability form are required for dog boarding and doggy daycare.

Dog Boarding

You can drop off as early as we open on the day of check in. Our check out time is 12-noon Monday thru Saturday or 10:30 am on Sundays and our six major holidays. Afternoon checkout as late as 6:30 pm any night is allowed at an extra charge of $18 per dog. Boarding dogs participate in dog-dog group play activity daycare at no extra cost. Dogs from the same household can eat and sleep in the same family private villa.

Monday – Saturday boarding activity schedule

Excludes six major holidays

  • Open to the public 6am – 6:30pm
  • 6:00 am – 7:00 am Group play, inside/outside (unlimited potty opportunities)
  • 7:00 am – 8:30 am, Breakfast in their family private villa
  • 8:30 am – 11:00 am, Group play, inside/outside (unlimited potty opportunities)
  • 11:00 am – 1:00 pm, Lunch/nap in their family private villa
  • 1:00 pm – 3:00 pm, Group play, inside/outside (unlimited potty opportunities)
  • 3:00 pm – 5:30 pm, Dinner/nap in their family private villa
  • 5:30 pm – 6:30 pm, Group play, inside/outside (unlimited potty opportunities)
  • 6:30 pm, we close to the public. All boarding dogs get secured in their family private villa
  • 10:00 pm, All overnight boarding dogs get a late-night outside potty break, one dog at a time.

Sundays and Holidays boarding activity schedule

  • Open to the public 8:00 am – 10:30 am or 4:00 pm – 6:30 pm
  • 7:00 am – 8:00 am Group play, inside/outside (unlimited potty opportunities)
  • 8:00 am – 9:30 am, Breakfast in their family private villa
  • 9:30 am – 11:00 am, Group play inside/outside (unlimited potty opportunities)
  • 11:00 am – 3:00 pm, Lunch/nap in their family private villa
  • 3:00 pm – 4:00 pm, Group play, inside/outside (unlimited potty opportunities)
  • 4:00 pm – 5:30 pm, Dinner/nap in their family private villa
  • 5:30 pm – 6:30 pm, Group play, inside/outside (unlimited potty opportunities)
  • 6:30 pm, we close to the public. All boarding dogs get secured in their family private villa
  • 10:00 pm, All overnight boarding dogs get a late-night outside potty break, one dog at a time.

Yes, please bring your dog’s food. If you are boarding, please pack one extra day’s food in case your travel plans unexpectedly change. It is better for your dogs to stay on their own diet. We have a refrigerator, freezer, and microwave if needed for your dog’s food. We are happy to prepare gourmet meals however their meals are prepared at home. Our feeding times are listed under the boarding activities schedule. Should your dog run out of food during their stay we do make a trip to the local pet store and purchase the brand that your dog is used to eating. There is a nominal $5 trip charge for our gas and time.

Generally puppies are 16-weeks old when they have had their annual round of vaccinations. We like puppies to have their rabies, Bordetella, and annual distemper vaccine prior to boarding. Young puppies could be subject to airborne viruses if they are not fully vaccinated, and even still their immune systems are not fully developed. On occasion, mostly during emergency needs, we will house puppies younger than 16 weeks, but they are not allowed in group play with other dogs until they are fully vaccinated.

Yes, we do allow dogs from the same household to eat and sleep together. We can also accommodate eating meals separately but still sleeping together at night, if necessary. If there is a new dog in your family and you aren’t sure how they will do together boarding, then please be safe and request them to sleep separately until you can be 100% sure that they will do fine together. Even if they sleep separate at night, if they are similar in size then they will most likely be in the same play group during the day so your new dog will still be able to spend time with your other dog(s).

Please bring your dog’s food and treats. If you want precise feeding quantity, then have each meal packed in a separate baggie. We do use standard measuring cups. If an occasional heaping measurement is fine, then you can bring in a large bag of food for the entire stay instead of individual baggies for each meal. Allow for one extra day of food in case your travel plans change. If your dog has a special bed or favorite toy, you can bring it. If your dog sleeps with you at night, you may want to bring something that smells like you, like a sweatshirt or towel. We will be happy to include it on their bed. We provide a raised Kuranda beds, fleece blanket, and food and water bowls.

If your dog recently went to the vet for any vaccinations, please bring your vet records so we can make a copy to keep our records current.

Yes. We offer a boarding discount of 28% for your second or third dog sharing the same overnight villa.

No. We have a late night person who is in the building about 4-hours to do cleaning and the late night potty breaks outdoors in our back playgrounds around 10:00 pm. We have an alarm system, and a temperature alarm system. We are also on SRP’s alert system should the power ever go out. And if it does we have a portable generator to keep the building cool.

VCA Animal Hospital is open 24/7 and just two miles away.

Yes. We give medications and insulin. We do not charge extra for this service. We keep your dog on their daily medication routine as prescribed by your vet. If doing insulin injections we need the times to be around 6:30 am and 6:30 pm to coincide with our hours of operation.

Yes. We are open every day of the year, including holidays. Boarding dogs can be dropped off or picked up on holidays between 8 am – 10:30 am or 4 pm – 6:30 pm. Boarding dogs do still have daycare group play on holidays and follow our Sunday schedule.

  • New Year’s Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Doggy Daycare

DAYCARE ACTIVITIES SCHEDULE

We offer doggy daycare, dog-dog group play, Monday – Saturday from 6:00 am until 6:30 pm. Reservations for daycare are not needed. Daycare dogs are in group play ALL DAY from when you drop off until when you pick up. Daycare dogs are not put in a private villa unless you bring a lunch or request a nap and then they will be up for 90-minutes which is normal in our industry to prevent bloat.

During daycare dogs play together under our close supervision. They get love and attention from our trained staff. We play bubbles with them, snuggle, read stories, and play follow the leader because it’s fun! We also work on basic commands such as sit, stay, shake, speak, roll over and name recognition. We help puppies learn how to self-regulate. During warmer weather we fill up the above ground swimming pools and play in the water hose. We monitor all the dogs so everyone has a good time enjoying play in a safe environment. We have 3 indoor/outdoor play areas. We divide dogs by size and play styles, maturity levels, and confidence levels. We have a separate teacup play area that we use when tinies (up to 10-lbs) are timid and prefer a more quiet space, otherwise the teacup dogs are in with small-medium dogs if their play style is mild.

Sundays due to our split shift schedule we do not offer full day daycare. If you have an emergency or absolutely want daycare on Sundays, and if we have space, please know that your dog(s) will have to be in a villa between 11am and 3pm when we close to spend time with our families. Please note that we do not offer daycare on our six major holidays (New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, or Christmas Day).